Refund policy

Return & Refund Policy

Tabletop Cards & Games | tabletcg.com

At Tabletop Cards & Games, we want every customer to feel confident shopping with us. Whether you're collecting trading cards, opening your next board game, or building your tabletop army, we're committed to providing quality products, fair prices, and great customer service.

Because we sell collectibles and products with varying conditions and market values, certain items have specific return restrictions. Please review our policy before purchasing.

1. General Returns — 14 Days

We accept returns on eligible products within 14 days of delivery for online purchases or 14 days of purchase for in-store transactions.

To qualify for a return:

  • Products must be unopened, unused, and in their original condition.

  • All original packaging, factory seals, shrink wrap, and accessories must be intact.

  • Proof of purchase is required.

  • Returns must be approved by our team before being shipped back.

Eligible items generally include new board games, role-playing games, miniatures, hobby supplies, accessories, and unopened sealed products that are not otherwise designated as final sale.

Return shipping costs are the customer's responsibility for standard returns. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

2. Trading Card & Sports Card Singles — Final Sale

All individual trading card and sports card sales are final, except for defective or materially misrepresented items.

This includes:

  • Pokémon, Magic: The Gathering, One Piece, Yu-Gi-Oh!, and other TCG singles.

  • Individual sports cards, including baseball, basketball, football, and other sports.

  • Professionally graded cards from PSA, BGS, CGC, SGC, and other grading companies.

  • Raw, ungraded, vintage, and collectible cards.

Due to the collectible nature of these products, condition sensitivity, and fluctuating market prices, we do not accept discretionary returns or exchanges on individual cards.

We make reasonable efforts to accurately describe and represent card conditions. However, grading and condition assessments can involve subjective judgment. We do not guarantee that raw cards will receive any particular grade from a third-party grading company.

Differences in grading opinions, changes in market value, or a decision to no longer keep a card do not qualify for a return.

If you receive the wrong card, a card that is materially different from its advertised condition, or a card that was damaged during shipping, please contact us so we can investigate and provide an appropriate resolution.

3. Sealed Trading Card & Sports Card Products

Unopened trading card and sports card products may be returned within the standard 14-day return period, provided that all original factory seals and packaging remain fully intact and the product is otherwise eligible for return.

Opened trading card products are final sale, except where defective or nonconforming under applicable law.

This includes booster packs, booster boxes, hobby boxes, blaster boxes, retail boxes, bundles, tins, and other sealed collectible products.

We cannot offer returns or refunds based on the contents of randomly assorted products, including specific cards, pull rates, autograph results, or collectible values.

Manufacturer-stated guarantees remain applicable. Please contact us if a product does not conform to an express manufacturer guarantee.

4. Board Games, RPGs, Miniatures & Accessories

New board games, role-playing games, miniature kits, paints, and hobby accessories may be returned within 14 days if they are unopened, unused, and in their original packaging.

Products that have been opened, assembled, painted, modified, or used are not eligible for discretionary returns.

Pre-owned or used products are final sale, except where defective or materially different from their description.

If a new product arrives with missing components, manufacturing defects, or damage that affects its intended use, please contact us. We will work with you to resolve the issue in accordance with applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Items

We stand behind the accuracy of our product descriptions and the quality of our fulfillment.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, so we can investigate promptly.

Please provide your order number, a description of the issue, and photographs of the product and packaging when available.

For verified issues, we will provide an appropriate remedy, such as a replacement, refund, or other resolution, in accordance with applicable law. When a return is necessary because of our mistake or a covered defect, we will cover reasonable return shipping costs.

The 7-day reporting request does not limit any rights you may have under applicable consumer protection or warranty laws.

6. Non-Returnable Products

The following items are not eligible for discretionary returns:

  • Individual trading cards and sports cards, including graded cards.

  • Opened trading card packs, boxes, and other sealed collectible products.

  • Opened or used board games, miniatures, and hobby products.

  • Used or pre-owned merchandise.

  • Gift cards, except where required by law.

  • Clearance or special-order products specifically identified as final sale before purchase.

All sales of these items are final except for defective or nonconforming goods, or where otherwise required by law.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you of its approval or any issue affecting the refund.

Approved refunds will generally be processed to the original payment method within 5 business days after inspection. Your payment provider or financial institution may require additional time to post the refund.

Standard return shipping charges are the responsibility of the customer. We do not charge an additional restocking fee for eligible returns.

Refunds will reflect the actual purchase price paid, including applicable discounts.

8. Order Cancellations & Price Changes

If you need to cancel an order, please contact us as quickly as possible. We will make reasonable efforts to accommodate cancellation requests before an order ships, but cancellation cannot be guaranteed once fulfillment is underway.

Preorders may have additional cancellation terms, which will be disclosed at the time of purchase.

Because collectible market prices can change rapidly, we do not provide retroactive price adjustments or refunds based solely on changes in market value after purchase.

9. How to Request a Return

To initiate a return or report an issue, please contact our team with your order number and the reason for your request.

Tabletop Cards & Games

Website: https://tabletcg.com

Contact Form: https://tabletcg.com/pages/contact

Phone: 413-238-1610

Store Location: 61 Exchange Street, Malden, MA 02148

Please do not ship merchandise back without first obtaining return authorization and instructions from our team. Approved in-store returns may also be arranged.

10. Our Commitment to Customers

We're collectors and gamers ourselves, and we understand how important it is to receive the products you ordered in the condition described.

Our return policy is designed to balance customer satisfaction with the unique nature of collectibles, sealed products, and secondary-market merchandise.

Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for supporting Tabletop Cards & Games and being part of our community!